Davidson Way, Romford RM7 0AJ, UK – 0345 640 7034
Ok with the purchase of my item, but 5 days later still no call as to when it will be delivered, and I have been ringing them for 50 minutes, so far no answer. Might have to remove the one star at this rate !. Just got through, very pleasant lady and she explained that I would receive a call when the item arrives to them. Two more stars for the polite lady I spoke to.
Great store for you housing improvements, a massive range from wall papers paints, gardening and electrical, kitchen , bathroom needs, helpfully staff, great range of product's from a screw to a bar - b - questions, easy access from Romford town centre,, Rush green and Dagenham, loads of parking,
1, Waterloo Rd, Romford RM1 1AU, UK – 01708 771790
I love the range, prices are good. But the staff not so much. You can ask for help finding a product and get minimal help. I wanted to have a look at a light uo canvas which resulted in me waiting half an hour for them to put a battery in a display canvas. I have probably walked out of there 3 times in the last month because of the lack of help and have had to pay more else where because the staff was so unhelpful.
Helpful staff, which is very unusual these days. Loads of great things to buy even if you don't need them. Great shop.
Roneo Corner, Hornchurch Rd, Hornchurch RM11 1PY, UK – 01708 734210
Average B&Q store. Well laid out and not too expensive. Generally helpful staff who are happy to help answer any questions you may have about a project.
We had great customer service from B&Q when we returned our Valspar paint. We bought the paint the week before last, and having painted the walls, it left our freshly decorated bedroom smelling of cats urine. The smell was so bad it can be smelt on the landing as you walk up the stairs. This is a known issue with this paint and it is not being addressed properly. We had to spend a lot more money on a product to get rid of the smell, the cost of which should be covered by Valspar. I think B&Q should reconsider selling this paint until this problem is fully sorted out, as clearly it hasn't been as yet and more customers will be affected.
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